What is the typical response time for technical support and corporate inquiries?

We strive to respond to all technical support requests, warranty claims, and commercial inquiries within 24 to 48 business hours.

Where is JLab customer support located and what are the office hours?

Our corporate headquarters and customer care desks operate out of Carlsbad, California (PST). Office hours are Monday through Thursday from 8:00 AM to 4:30 PM PST, and Friday from 8:00 AM to 2:00 PM PST.

Global Support & B2B Solutions

Contact Us

Dedicated technical assistance, corporate volume purchasing, and warranty service for global partners.

24-48 hrsAverage inquiry turnaround time

2005Established personal audio authority

100%Compliance certified product lineup

GlobalNorth America, Europe, UK & APAC support

Direct Engagement

Connect With Our Carlsbad Team

Whether you require technical support for personal audio gear or are structuring a regional distribution strategy, our California-based audio engineering experts are ready to assist.

Email Support

Customer Care: [email protected]

Technical Desk: [email protected]

Brand & Corporate: [email protected]

VIP Phone Line

US Direct: +1-405-445-7219

Mon – Thu: 8:00 AM – 4:30 PM (PST)

Friday: 8:00 AM – 2:00 PM (PST)

Global Operations

Corporate HQ: Carlsbad, CA, USA

Regional Markets: US, UK, DE, FR, CA, AU, ZA

Multi-lingual technical service available

B2B & OEMEnterprise Audio

Enterprise Procurement

Bulk Ordering, OEM & Corporate Purchasing

Equipping corporate offices, educational institutions, and retail chains requires consistent product availability, rigorous quality control, and streamlined compliance documentation. JLab Audio delivers comprehensive B2B solutions tailored to commercial procurement managers.

Tiered Volume Pricing — Structured cost advantages for distributors, corporate IT rollouts, and institutional buyers.
Global Safety & PSTI Compliance — Access model-specific regulatory approvals, CE/FCC certification, and PSTI compliance statements.
Dedicated Account Support — Direct communication channels for warranty management, spare parts supply, and customized assortments.

Self-Service Knowledge Base

Technical & Warranty Quick Resources

Explore comprehensive technical documentation, Bluetooth pairing guides, software features, and component replacement manuals.

Setup

Bluetooth Pairing Guides

Step-by-step connectivity

Pairing GO Air, JBuds & Epic series
Multipoint Bluetooth switching setup
Single-earbud re-sync procedures
Troubleshooting connection stability

Software

JLab Audio Firmware and Application Suite

JLab App & Firmware

Custom EQ & Control Tuning

Customizing Touch Controls & Be Aware EQ
Firmware update procedures via mobile app
JLab Work App peripheral mapping
Hearing Health volume limit settings

Protection JLab Global Warranty Protection

Warranty & Compliance

Global Policy & PSTI Statement

Two-year standard warranty terms
PSTI security compliance documentation
Environmental safety & recycling policies
International warranty claim procedures

Accessories Earbud Accessories and Replacement Parts

Spares & Replacements

Replacement Cases & Tips

Cloud Foam earbud tip compatibility
Replacement charging cases
Individual left or right earbud ordering
USB-C cables & audio adapters

Support FAQ

Frequently Asked Inquiries

How can commercial buyers place bulk or OEM orders with JLab?

Global buyers, corporate procurement officers, and retail distributors can connect directly with our sales engineering team via email or telephone. We assist with custom product assortments, volume pricing, regional compliance documentation, and international logistics.

What is the typical response time for technical support and warranty inquiries?

We strive to respond to all technical inquiries, warranty claims, and corporate communications within 24 to 48 business hours. If you have sent an inquiry and have not received a reply, please check your email spam or junk folder.

Where can distributors obtain product safety and PSTI compliance documentation?

Compliance certificates, PSTI security statements, CE/FCC documentation, and user manuals are available for all official JLab products. Contact our compliance desk or request model-specific files prior to entering new retail markets.

How does JLab handle warranty coverage for international purchases?

JLab products carry a comprehensive manufacturer warranty backed by our global customer care team. International customers purchasing through authorized regional retailers can receive support directly from our dedicated regional centers across North America, Europe, the UK, Australia, and South Africa.

Have Questions About JLab Products or Orders?

Speak directly with our global client services team to get real-time support, pricing, or product recommendations.